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Home Technology Services Server Backup Service Remote Backup Cold Storage

Remote Backup Cold Storage

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Remote Backup Cold Storage offers affordable tertiary storage for the retention of inactive data that a district rarely, if ever, expects to access at an off-site location located behind WNYRIC owned secure firewalls.

This backup storage is available in increments of 1 TB.

Details Requirements Responsibilities Service Level Agreement

WNYRIC will help create retention schedules to facilitate the movement of unused files to the WNYRIC Cold Storage. Cold storage has lower priority than other backup services.  Data retrieval and response time may be slower than standard backup methods.  There may be a delay in data retrieval of up to 24 business hours.

The amount of time needed to restore is dependent on server hardware, amount of data to restore, system resource contention and network bandwidth. Please refer to Related Services code 650.892 for full service details.

District must be connected to the WNYRIC with sufficient network bandwidth to enable timely completion of the backup. If the District has its own firewall, it must open ports to allow the access for data transfer District server requires adequate free space to enable restores.

The district must designate a primary contact who will receive error notifications and correct them as necessary. WNYRIC staff may be contacted for assistance. The district technical support person must work with the WNYRIC to determine what files are necessary to be backed up. The district technical support person must work with the RIC to determine the length of time necessary to retain backed up data.

The WNYRIC staff will work individually with requesting districts to determine the most effective implementation for this service.

The WNYRIC will monitor the amount of space occupies throughout the year. Adjustments of current year participation may be required for cold storage amounts that differ from the initial amount.  If needed, this will occur once annually in November. The district will have the option to adjust participation or reduce data by either altering retention times and file versions or removing data from the backup or server.  Any upcoming year's participation increases will be communicated in January.

Staff follow best practices in order to provide necessary security as it relates to the most recent student data security and privacy regulations.  

Staff follow best practices in order to provide necessary security as it relates to the most recent student data security and privacy regulations.  

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.

Service Year - 2020

650.892.50 - Updated

Technology Services
Server Backup Service

Cost
$540/TB

Contacts

Barb Andrews
Phone: (716) 821-7130
Email: bandrews@e1b.org

Lynn Reed
Phone: (716) 821-7451
Email: lreed@e1b.org

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