Active Directory User/Password Management

• Identified fields in the authoritative sources are used to create user IDs. Manual entry of vendors or other ids following naming standards is the responsibility of the district.
• Standard configurations may be used to assign home directories or populate groups.
• Delegated administration, approval steps, assignment of subjective groups, and email notifications may be added with additional workflow customization. 
• Reports can be provided listing staff who have not managed their account.
• Customizable documentation templates will be provided for self-service password procedures.

• The district must grant the WNYRIC access to the district financial system and the student information system for source data.
• The district must update their financial system and student information system in a timely manner and include fields required.
• If the district has its own firewall, it must open needed ports to allow the access for data transfers.
• The Active Directory Agent must be installed on district hosted member server or workstation.

• The district must participate in planning and status meetings.
• The district must provide access to necessary staff to evaluate current processes and sample data, and verify attribute mappings once completed by our technicians
• The district must provide continuous and remote access to the appropriate data source(s) and notify the WNYRIC of any problems or of inaccessibility of source data
• The district must notify the WNYRIC of demographic changes and new entrants during the initialization period.
• Staff end users must answer security questions for 24x7 password self-service.
• Manual entry of vendors or other ids following naming standards is the responsibility of the district.
• The district must designate a primary contact that will receive error notifications and correct them as necessary.
• The district is responsible for normal backup procedures for all data sources.

• District is responsible for installation of the supplied Desktop Password Reset Assistant (DPRA) Agent on desired workstations.

WNYRIC staff will provide Desktop Password Reset Assistant (DPRA) agent software WNYRIC staff will maintain software licensing and updates, and 24x7 vendor support. WNYRIC staff will monitor processes for accuracy and notify the district of any issues. Staff follow best practices in order to provide necessary security as it relates to the most recent student data security and privacy regulations. WNYRIC staff will maintain and backup the Identity Management server. The server equipment is located in a secure data center equipped with 24x7 monitoring and backup power supplies.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.