Active Directory User Management Workflow Customization

See related service code 650.902 for full service details.

Dependent on customization

• The district must participate in planning and status meetings.
• The district must provide access to necessary staff to evaluate current processes and sample data, and verify attribute mappings once completed by our technicians

WNYRIC staff will maintain software licensing and updates, and 24x7 vendor support. WNYRIC staff will monitor processes for accuracy and notify the district of any issues. Staff follow best practices in order to provide necessary security as it relates to the most recent student data security and privacy regulations. WNYRIC staff will maintain and backup the Identity Management server. The server equipment is located in a secure data center equipped with 24x7 monitoring and backup power supplies.  

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.