Mosaic Cloud POS (Point-of-Sale) Software
Windows-based point-of-sale (POS) software, hosted by Heartland School Solutions.
State of the art software automates transactions, account balances, data intregration, and application processing.
Cloud-based software provides a secure environment for transactional data with real-time access.
Input devices and and online prepayments are also options.
Mosaic Cloud POS (point-of-sale) software system, hosted by Heartland School Solutions and allows transactions to be processed at the terminal. Processes meal applications and direct certification files.
Real-time communication between the POS machine and the Mosaic Cloud database protects against lost data and the POS can track transactions during an internet outage. Customization set-up includes choice of menu boards, menu items pictures and secure cashier set-up.
Student accounts are queued when using an input devices. Searching for student accounts is qucikly done through homeroom rosters or search by alphabet. Eligibility status and account balance are viewable on a touchscreen used by the cashier.
Reporting includes access to several financial and student-related reports to get deeper insights into your program, determine reimbursements, and eligibilty statuses.
This Heartland Point of Sale system allows you to access your information anywhere an internet connection is available. Used with Heartland School Solutions prepayment system, Mosaic automatically downloads prepayment information and is snychronized with the POS machines on a scheduled interval. It also uploads POS transactional data so parents can view their child's account activity via the prepayment software.
Data integration with the student management system means that duplicate data entry is eliminated.
POS Cloud based
Hardware
- Windows 10 operating system
- 2.4 GHz 1 Core or 1.86 GHz 2 Core
- 2 GB RAM HDD: 20 GB
Browser: Latest version of Chrome
POS Serving Line
- 2.4 GHz 1 Core or 1.86 GHz 2 Core
- 1 GB RAM
- HDD: 5 GB
High Speed Internet
Wireless & Interference Wired connections are the preferred method of connectivity for local area networks. Wireless connectivity can cause the POS Serving Line to go into Offline Mode due to periodic outages.
District wil:
- Install CAT5 or CAT6 drops and phone lines adjacent to cash registers.
- Provide dedicated power source for each POS.
- Ensure cafeteria manager is available during installation to provide necessary keys, passwords and information on customization of physical setup of equipment.
- Designate one person in each subscribing school building as the BOCES contact.
- Designate a lead cashier (trainer) to train new cashiers in the district.
- Ensure data security (maintenance of passwords).
- Provide and maintain antivirus software on all POS and Manager machines.
- Maintain any third party software products.
- Maintain free/reduced lunch information in Mosaic as well as in the student management system (eSchoolData or PowerSchool) for the initial download to Mosaic.
- Inform interested parties (students, parents, teachers, et. al) about policies and procedures related to the use of an automated POS system.
- Ensure remote communication remains functional.
- Provide standard PC maintainance and troubleshooting on all Mosaic hardware prior to contacting the WNYRIC for support.
- Manage and maintain accurate data (e.g., promoting students, purging unneeded data, timing various processes).
- Notify WNYRIC of relevant district personnel changes.
- Print relevant reports.
- Attend and participate in user meetings.
- Have procedure in place to archive daily, weekly, and monthly reports.
Data Warehouse - District is responsible to:
- Adhere to appropriate data entry methods into application in accordance with training to facilitate accurate data reporting.
- Ensure data is correct in source system, as well as in the NYS Data Warehouse.
- Submit a written request for any unscheduled NYS data extracts.
- Log in to Level 0 to review and validate data.
- Ensure DDC participates in training on how to analyze, identify and evaluate data issues.
- Complete all required data verification and validation.
- Lock Level 0 and upload data to Level 1 on a timely basis.
WNYRIC agrees to:
- Recommend appropriate configuration of the system.
- Install of POS software.
- Install and configure software.
- Train on an as-needed basis for key users.
- Provide telephone and on-site support.
- Configure remote access software.
- Load initial download of data from supported student management applications at the beginning of each year.
- Provide a means for purchasing necessary hardware and software to be utilized with this service.
- Serve as liaison between the district and the vendor.
- Maintain strict confidentiality.
- Offer Service Desk services (1-800-872-0780) from 7:00 a.m. to 4:30 p.m.
Data Warehouse - WNYRIC will:
- Provide ongoing guidance on data entry into application, in accordance with NYS requirements, to facilitate accurate data reporting.
- Generate required NYS data extracts as per schedule and upon request.
- Load extracts to Level 0 and notify the district when data is ready to review and validate.
- Provide DDC training on how to analyze, identify and evaluate data issues.
- Provide ongoing phone support to troubleshoot and correct data errors.
- Serve as a liaison to SED for district questions regarding state requirements related to data reporting.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.