MailMeter - Mandatory Technical Support
Flat fee per supported district that addresses telephone, email, and remote support to district MailMeter administrators. Service includes:
- Support of MailMeter administrator
- Train MailMeter administrator on system basics
- Monitoring servers
- Troubleshooting server/client connection issues
- Troubleshooting email collection issues
- Communication with vendor (problem resolution, patches, etc.)
- Assisting with or performing storage allocations as need arises
- Monitoring license usage
- Providing technical assistance with an investigation, if needed (does not include performing an investigation)