Maintenance - Level 4 and above UPS Coupons
Description
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Level 4 - Cover any UPS models ranging from APC3001 to APC4000 Cost TBD
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Level 5 - Cover any UPS models ranging from APC4001 to APC5000. Cost $359/coupon
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Level 6 - Cover and UPS models ranging from APC5001 to APC6000 Cost $499/coupon
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Level 8 - Cover UPS models ranging from APC7001 to APC8000 Cost $1,200/coupon
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Cover a UPS unit attached to servers, switches, routers and hubs.
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Can be used for rack mount UPS units.
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Cover the replacement of multiple batteries in a single UPS unit.
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If the batteries have swollen and are unable to be removed from the sleeve, the sleeve will need to be purchased by the district (or via a quote from the hardware vendor) and then the batteries can be replaced with a coupon.
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Refer to related service code 650.870 for full service details.
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Designate one or more persons as the WNYRIC contact authorized to expend the coupons.
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Provide access to the equipment that is in need of repair.
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Provide contact person, capable of explaining problem, to service personnel.
The Service Desk:
- Will place the call to the service provider and follow up for problem resolution.
- Will maintain a database of coupons purchased/used and provide a report to each district three times a year.
- Will provide a means for purchasing coupons through participation or a service adjustment letter.
- Is in operation from 7:00 a.m. to 4:30 p.m., Monday through Friday and can be reached at 716-821-7171, 1-800-872-0780; email servicedesk@e1b.org; or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.
- Ensures service personnel are covered by the New York State SAVE legislation that requires fingerprint verification by SED.
- Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.