Maintenance - Multi Functional Printer Coupons
- Cover any office laser MFP, personal laser MFP and any inkjet all-in-one.
- Cover high volume multi functional printers with a retail value less than $5000.
- Refer to related service code 650.870 for full service details.
- Designate one or more persons as the WNYRIC contact authorized to expend the coupons.
- Purchase enough coupons prior to May 15 deadline to last through end of June.
- Provide access to the equipment that is in need of repair.
- Provide contact person, capable of explaining problem, to service personnel.
The Service Desk:
- Will place the call to the service provider and follow up for problem resolution.
- Will maintain a database of coupons purchased/used and provide a report to each district three times a year.
- Will provide a means for purchasing coupons through participation or a service adjustment letter.
- Is in operation from 7:00 a.m. to 4:30 p.m., Monday through Friday and can be reached at 716-821-7171, 1-800-872-0780; email servicedesk@e1b.org; or click HERE for our live chat.A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.
- Ensures service personnel are covered by the New York State SAVE legislation that requires fingerprint verification by SED.
- Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.